Felix-Matthias Walter holds a degree in industrial engineering and studied at Esslingen University of Applied Sciences. Starting in 2009, he held various positions in after-sales at Mercedes-Benz, most recently as Senior Manager of Service & Parts for battery-electric vehicles. MAHLE Service Solutions was formed through the integration of BrainBee in 2017 and is part of MAHLE Lifecycle and Mobility. The division is responsible for the spare parts and service business of the global automotive supplier MAHLE.
We are currently witnessing a profound transformation in the industry. The traditional repair shop, as we know it, is increasingly evolving into a customer-focused service center. Digitalization, connectivity, and increasingly complex vehicle technology are the driving forces behind this development. This means that the demands on businesses are changing: processes are becoming more digital, operations must become more efficient, and customer expectations are rising. Repair shops must adapt to the fact that in the future, they will no longer be merely repair shops, but comprehensive service providers for all aspects of the vehicle.
In everyday practice, this means that many tasks will be digitally supported or even automated in the future. Systems such as digital order processing, networked diagnostic devices, and cloud-based service platforms are becoming the norm. MAHLE is committed to supporting workshops of all sizes with flexible and scalable solutions – from modern workshop equipment to practical training programs specifically designed to meet these new requirements.
Over the past few months, I have visited many repair shops and had numerous conversations with owners and technicians. My impression is that there is a tremendous level of expertise and dedication at independent multi-brand repair shops. These shops do a fantastic job every day, often under difficult conditions. At the same time, however, I also see that the challenges are growing and the demands on these shops are increasing.
A key issue is the shortage of skilled workers. It is becoming increasingly difficult to find qualified employees and retain them over the long term. Added to this is the challenge of accessing vehicle data, which is often more complicated for independent repair shops than for dealerships. The need for continuing education is also growing, especially when it comes to new powertrain technologies such as hybrid and electric. And last but not least, customers are becoming more price-sensitive while at the same time expecting the highest quality. All of this must be managed alongside day-to-day operations.
Modern vehicles require modern equipment. Today, vehicle diagnostics, maintenance, and repairs must be carried out digitally and with precision – whether it’s a simple oil change, air conditioning service, or maintenance of high-voltage batteries. The wide variety of models and the increasing amount of electronics place high demands on workshop equipment
I recommend using equipment that quickly and reliably identifies sources of error and transparently documents the results – for technicians, management, and customers alike. This builds trust and enhances service quality. Especially in fleet service, this can be a decisive competitive advantage.
With our TechPRO diagnostic solution, we already cover a wide range of electric vehicles. In addition, we have developed BatteryPRO, a suite of specialized tools for the diagnosis and maintenance of high-voltage batteries. For example, E-HEALTH Charge enables a precise analysis of the battery’s condition – a critical factor for safety and customer satisfaction. We also offer E-CARE Fluid, a device for maintaining cooling circuits in all drive systems. It is easy to use, saves time, and ensures efficient operation. We are continuously developing the BatteryPRO line so that workshops are fully equipped to meet the challenges of electromobility.
Businesses can already actively position themselves with their customers by offering introductory services for battery-electric vehicles – such as the Battery State-of-Health Test. This allows them to demonstrate their commitment to the future and secure customer loyalty for years to come.
The number of vehicles equipped with radar and camera systems is growing steadily. Many repair shops are still hesitant to invest in calibration technology, likely because they hope that sensors will be able to calibrate themselves in the future. However, this is risky. Those who use a multi-brand calibration tool like our Digital ADAS 2.0 can not only generate additional revenue but also protect themselves from liability risks. Our solutions focus on efficiency and precision to ensure that calibration is performed quickly and reliably. Of course, this requires that the workshop team be able to operate the device efficiently and bill for the service.
A good example is our new Digital ADAS 2.0 Extra: The system features a rotatable 75-inch screen and intelligent ultrasonic sensors. Technicians can precisely position the vehicle in front of the system directly from inside the cabin. The system also allows large vehicles such as SUVs or commercial vehicles to be calibrated precisely and efficiently. This simplifies the work and improves service quality.
These systems are fundamentally changing the requirements for service and diagnostics. Errors and updates can now be detected remotely and, in some cases, resolved remotely. This opens up new possibilities for workshop planning. Workshops must prepare for the fact that, in the future, many service tasks will increasingly be performed using digital tools via a screen or a connected output device. The ability to control software updates and diagnostics remotely is becoming a decisive competitive advantage.